Refund Policy

1. General Policy 1.1 At Westwoods Kitchen, we strive to ensure customer satisfaction with our products and services. This refund policy outlines the circumstances under which you may be eligible for a refund on your purchases.
2. Eligibility for Refunds 2.1 Refunds may be offered under the following circumstances: (a) You received a damaged or defective product; (b) The product delivered does not match the description provided on our website; (c) You have not received your order within the specified delivery timeframe; (d) You wish to cancel your order before it is processed or shipped.
3. Refund Process 3.1 To request a refund, please contact us at westwoodskitchen@outlook.com/07361 812807 within 7 days of receiving your order. Provide details of your order, along with the reason for the refund request.

3.2 Our customer support team will review your refund request and respond within a reasonable timeframe. If your request is approved, we will provide you with further instructions on returning the product (if applicable) and processing the refund.

4. Damaged or Defective Products 4.1 In case you receive a damaged or defective product, please inform us immediately upon receipt. We may require photographic evidence of the damage or defect to initiate the refund process.

4.2 If a return is required, we will arrange for the product to be picked up from your address. Once we have received the returned product and verified the damage or defect, we will process the refund within 24 days from the date of receipt.

5. Non-Matching Product Description 5.1 If the product delivered does not match the description provided on our website, please contact us as soon as possible. We may request you to provide specific details regarding the discrepancy.

5.2 If the discrepancy is verified, we will provide you with instructions on returning the product (if necessary) and initiate the refund process. The refund will be processed within 14 days from the date of receiving the returned product.

6. Order Delivery Delays 6.1 If you have not received your order within the specified delivery timeframe, please reach out to us. We will investigate the delay and attempt to resolve the issue promptly.

6.2 If it is determined that your order has been significantly delayed or lost in transit, we will offer you the option of either resending the order or processing a refund.

7. Order Cancellation 7.1 If you wish to cancel your order before it is processed or shipped, please contact us as soon as possible. If the cancellation is made before the order has been processed, we will process the refund in full within 5days.
8. Exclusions 8.1 This refund policy does not cover the following: (a) Changes in your personal circumstances; (b) Dissatisfaction with the product due to subjective reasons; (c) Products that have been used or damaged after delivery; (d) Products with damages resulting from improper use or storage.
9. Contact Us 9.1 If you have any questions or concerns about our refund policy, please contact our customer support team at westwoodskitchen@outlook.com/07361 812807.